Since I started working as a Customer Support Specialist at Agoda, I feel more respected for what I do and how my opinion can help improve team performance. Agoda has a respectful culture and an interactive communicative support system that helps people achieve their goals and grow, personally and professionally. It’s a challenge worth taking on and I’m glad to be part of the team.

My favorite team culture here is openness. It means I can express my opinion easily, especially when I notice opportunities for improvement. I feel that the management really listens to what we have to say. I also like that no matter how big our team are, we are working together. For example, when the Japan team faced a traffic situation, we had the Korea team help handle cases. That not only helped us but also our customers.

I joined Agoda as a Customer Support Specialist. I really enjoyed understanding the why and how behind our workflows, so I did an internship with the L&D team, which led me to become a trainer in our Yokohama office. With my interest to go deeper into the thought process behind our procedures and culture, I moved again into my current role in the Operational Excellence team (and in Bangkok!).

The working environment at Agoda is very flat and we are all evaluated fairly so there are opportunities for everyone especially now that we are growing so fast. I joined Agoda as a Customer Support Specialist and had the chance to move up to the Specialized Support Team. Currently, I am supporting the operations as a Team Captain and I am very excited to see how this will open more doors for me.